关键词

无人智慧型酒店；用户意向；人工智能应用；价格和性价比；安全与隐私；技术体验

全文

PDF

参考

[1] Li, X., & Wang, D. (2020). Exploring the determinants of users’ intention to use unmanned smart hotels. International Journal of Contemporary Hospitality Management, 32(5), 1973-1992.

[2] Zhang, Z., & Li, X. (2021). A comprehensive review of artificial intelligence applications in the hotel industry. International Journal of Contemporary Hospitality Management, 33(6), 2216-2237.

[3] Huang, L., & Liang, W. (2020). Investigating the psychology of customers’ continuous usage intention toward unmanned convenience stores: A trust transfer framework. Journal of Retailing and Consumer Services, 54, 101952.

[4] Lu, C., & Filep, S. (2021). The impact of using technology on customer experience and satisfaction in hotels: A systematic review and meta-analysis. Journal of Travel Research, 00472875211010720.

[5] Wang, D., & Li, X. (2019). Applying the technology acceptance model to explore user intention to use smart hotels. Journal of Hospitality and Tourism Technology, 10(4), 432-449.