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Evaluating the relationship between the perceived value and attitude of chinese hotel service robots

作者:Li Heyi

院校:Graduate school of business, university of the visayas, philippines

摘要:This study investigates the advancements and functionalities of service robots, with a focus on enhancing their role
in customer service. As posited by China's "National Medium and Long-Term Science and Technology Development Program
Outline," intelligent service robots are advanced intelligent equipment capable of providing essential services in unstructured
environments. Current research predominantly focuses on technical exploration and utilization, including cruise positioning,
voice-based interaction, robotic appearance design, and potential application scenarios. Previous works, such as Jeong's (2018)
exploration of robotic cafes and Michel's (2019) analysis of robot-human employee collaboration, underscore the value of these
technologies in the service industry. This research provides a comprehensive examination of the implementation of service
robots, investigating their industry application, development potential, and user satisfaction. It aims to further the understanding
of how these systems can cater to customers in various work scenarios and contribute to future service industry development.

关键词

Service Robots; User Satisfaction, Industry Application; Technical Exploration and Utilization

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参考

References

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