摘要：This study provides an in-depth analysis of Haidilao’s innovative unmanned restaurant concept, exploring the integration of advanced technology with traditional catering services. The research focuses on the experience design thinking, operational model, market trends, technological impacts, sustainable development, and social responsibilities of Haidilao’s unmanned restaurants. Our findings reveal the successful application of automation and AI in enhancing service efficiency and customer satisfaction. The study also identifies challenges and opportunities presented by this new dining model, including the necessity for continuous technological upgrades, the importance of balancing automated services with humanized interactions, and addressing data security concerns. Furthermore, the research highlights the significance of sustainable practices and social responsibilities in the era of automation. The insights derived from this study offer valuable implications for the future development of unmanned restaurants in the catering industry and the broader context of service automation.